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Tracking usage of the managed software products

Client Management Suite

Software usage tracking is only available on Windows computers.

Inventory Solution provides the software-based usage tracking option to help you track application usage and prepare for managing software licenses.

You enable the software-based usage tracking option for the managed software products and view gathered usage tracking data in the Symantec Management Console Software views.

You can track usage of a managed software product only if at least one software component in the software product has the association with one or more key program files. Otherwise, when you try to enable the software-based usage tracking option by checking Turn on metering / usage tracking for this software product in the Software Product dialog box, you get the following error message:

"Associate at least one program to meter / track usage."

The key program files that are installed with an MSI-based installer get automatically associated with the relevant software components.

See Tracking usage of the managed software products that are installed with an MSI-based installer

For the following program files, you create associations manually when you enable the software-based usage tracking option in the Software Product dialog box:

  • The program files that are installed with non-MSI-based installers.

  • The program files that are not determined as key program files and have no component-to-file association.

  • The program files that do not match any key program files that are already associated with the software component of a metered software product.

When you associate key program files to software components of the software product, the best practice is to use a more granular approach to usage tracking. To use this method, each software component must be associated with the correct key program file. The version of the associated key program file should correspond to the version of the relevant software component. As a result, you can view the usage of all components and versions of the metered software product.

For example, in the software product Adobe Reader 9, you add the program file AcroRd32.exe with the version 9.5.0.270 to the software component Adobe Reader 9.5.0 English with the version 9.5.0. You add the program file AcroRd32.exe with the version 9.0.0.2008061200. to the software component Adobe Reader 9 English with the version 9.0.0.

This task is a step in the process for tracking usage of the managed software products.

See Tracking usage of the managed software products in the Symantec Management Console Software view

Before you perform this step, ensure that the managed software product that you want to track has the software components that are associated to it.

See Managing software using the predefined nightly task NS.Nightly schedule to associate Software component to software product

See Manually creating the managed software products

To track usage of the managed software products

  1. In the Symantec Management Console, on the Manage menu, click Software.

  2. In the Software pane, under Installed Software, click Installed Products.

  3. In the Installed Products pane, double-click the software product that you want to track.

  4. In the Software Product dialog box, click the Meter / track usage tab.

  5. On the Meter / track usage tab, perform one or both of the following actions:

    • To add a key program file to the software component with no associations to any program files, click Add Program next to the relevant software component.

    • To add a new key program file to the software component that already has associations to program files, click any associated program file next to the relevant software component.

  6. In the Add Program dialog box, under Available programs, type the name of the program file that you want to track to filter the results.

  7. In the Available programs list, select the program file that you want to track, click the arrow to move the selected program file to the Associated programs list, and then click OK.

  8. On the Meter / track usage tab, in the Count software as used if run in the last ... days box, type the number of days.

  9. Check Turn on metering / usage tracking for this software product.

  10. Click OK.

The next step is to wait for the client computers to report the specified software usage, and then view the data that is stored in the Configuration Management Database (CMDB).

See Viewing inventory data in reports

See Viewing inventory data in Computers and Software views

See Application summary data