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About upgrading Client Management Suite

Client Management Suite

You can upgrade from the previous versions of Client Management Suite to the latest version using Symantec Installation Manager.

The supported upgrade paths are as follows:

  • 7.1 SP2 MP 1.1

    This contains the SMP build version 7.1.8401

  • 7.5 HF6

    This contains the SMP build version 7.5.1676

To upgrade from Symantec Management Platform 7.1 or later versions, in the Symantec Installation Manager, click Upgrade installed products, and then select the product to install. Symantec recommends that you upgrade all the installed products to the latest version. The easiest way to upgrade to latest version is to choose to install a suite. If you use hierarchy, you must disable hierarchy replication and upgrade all products to the latest version on each of the Notification Server computers.

For more information on how to install, configure, and upgrade the product, see the Upgrading to IT Management Suite 7.5 SP1 chapter in the IT Management Suite 7.5 SP1 Installation and Upgrade Guide at the following URL:

http://www.symantec.com/docs/DOC6847

After you upgrade Client Management Suite, you must upgrade the Symantec Management Agent and the plug-ins that are installed on the managed computers. Symantec recommends that you do the following:

Upgrade the Symantec Management Agent, site servers, and solution plug-ins

After upgrade to SMP 7.5 SP1, you can upgrade the Symantec Management Agent (SMA) on the client computers to SMA 7.5 SP1. Additionally, you must also upgrade the solution plug-ins to the latest version. An older version of SMA can communicate with a latest version of SMP using the Legacy Agent Communication (LAC) mode, but Symantec recommends that you upgrade the SMA and the solution plug-ins to the latest version.

To upgrade to Symantec Management Agent, site servers, and solution plug-ins, complete the following tasks:

  1. In the Symantec Management Console, click Actions > Agents/Plug-ins > Rollout Agents/Plug-ins. Then, in the left pane, under Symantec Management Agent, locate and turn on the upgrade policies for the Symantec Management Agent.

  2. In the Symantec Management Console, click Settings > All Settings. In the left pane, expand Notification Server > Site Server Settings, and then locate and turn on the upgrade policies for various site server plug-ins.

  3. In the Symantec Management Console, click Actions > Agents/Plug-ins > Rollout Agents/Plug-ins. Then, in the left pane, locate and turn on the upgrade policies for various plug-ins.

Symantec recommends that you configure a schedule for these policies; the default Run once ASAP option may not trigger the policy if this is not the first time you perform an upgrade. Also, to speed up the upgrade process, consider temporarily changing the Download new configuration every setting on the Targeted Agent Settings page to a lower value.

Migration to Symantec Management Platform 7.5 SP1 and the Client Management Suite 7.5 SP1 solutions

If you use Notification Server 6.x or IT Management Suite 7.0 and want to migrate to Symantec Management Platform 7.5 SP1 and Client Management Suite 7.5 SP1, you can use either of the following paths:

  • Migrate from Notification Server 6.x or IT Management Suite 7.0 to Client Management Suite 7.1 SP2 and then upgrade first to CMS 7.1 SP2 MP1.1 followed by upgrading to CMS 7.5 SP1.

  • Migrate from Notification Server 6.x or IT Management Suite 7.0 to Client Management Suite 7.5 and then first upgrade to CMS 7.5 HF6 followed by upgrading to CMS 7.5 SP1.

For detailed instructions on migrating from Notification Server 6.x or IT Management Suite 7.0 to Client Management Suite 7.1 SP2, see the following documentation resources:

For detailed instructions on migrating from Notification Server 6.x or IT Management Suite 7.0 to Client Management Suite 7.5, see the following documentation resources:

For detailed instructions on migrating Notifications Server from a Windows Server 2008 R2 computer to Notifications Server 7.5 SP1 on a Windows Server 2012 R2, see the Migrating Notification Server data from Windows Server 2008 R2 to Windows Server 2012 R2 topic in the IT Management Suite 7.5 SP1 Installation and Upgrade Guide at the following URL:

http://www.symantec.com/docs/DOC6847

For detailed instructions on upgrading from Client Management Suite 7.1 SP2 or 7.5 to Client Management Suite 7.5 SP1, see the Upgrading to IT Management Suite 7.5 SP1 chapter in the IT Management Suite 7.5 SP1 Installation and Upgrade Guide at the following URL:

http://www.symantec.com/docs/DOC6847