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Uninstalling underutilized managed software products

Client Management Suite

A software product that you want to uninstall can be defined as a deliverable product in the Software Library. In this case, a package and a command line to uninstall the software may already be present. The Software Library can generate installation and uninstallation command lines for known executable types. You can also add a command line manually. Use a Quick Delivery task to uninstall software using the static filter that you created.

Also, you can create a new Run Script task and excute an uninstall command using this task.

If you want the software to get automatically uninstalled when not used over an extended period of time, create a dynamic filter using a plain-text SQL query or Query Builder, and then assign a managed software delivery policy to that filter. For more information, see the topics about reports in the IT Management Suite Administration Guide and the topics about managed software delivery in the Altiris Software Management Solution from Symantec User Guide.

See Metering application usage and creating custom reports

This task is a step in the process for harvesting underutilized software from the endpoints.

See Harvesting underutilized software from client computers

To uninstall underutilized software using a Quick Delivery task

  1. In the Symantec Management Console, on the Manage menu, click Software.

  2. In the left pane, under Metered Software, click Usage Tracking.

  3. In the Usage Tracking pane, right-click a deliverable software resource, and then click Actions > Quick Delivery Task.

    If the menu option is not available, then a command line is not created for this product. Double-click the software product to edit and add the uninstall command line.

  4. In the Quick Delivery Task dialog box, in the Command line box, specify the uninstall command line.

  5. Under Destination resources, click Add > Targets.

  6. In the Select a resource target dialog box, click Build target, and then click Add rule.

  7. Configure the rule as follows:

    • Check exclude resources not in.

    • Click Filter.

    • Click your static filter name.

      In this example, click Adobe Acrobat Professional Uninstall Filter.

  8. Click Update results , and verify that only the resources from which you want to uninstall the software are displayed.

  9. (Optional) To save your target, click Save as, and then complete the steps in the dialog box that opens.

  10. Click OK.

  11. In the Select a resource target dialog box, in the left pane, locate your target, move it to the right pane, and then click OK.

  12. In the Quick Delivery Task dialog box, click OK.

  13. (Optional) To monitor the task progress, in the Symantec Management Console, on the Manage menu, click Jobs and Tasks, and then, in the left pane, under Job and Tasks, click System Jobs and Tasks > Software > Quick Delivery.

To uninstall an underutilized software product that is not deliverable

  1. In the Symantec Management Console, on the Manage menu, click Jobs and Tasks.

  2. In the left pane, navigate to the folder in which you want to create a new task.

    For example, expand System Jobs and Tasks > Software > Quick Delivery.

  3. Right-click Quick Delivery, and then click New > Task.

  4. In the Create New Task dialog box, in the left pane, click Run Script.

  5. In the right pane, type a new task name.

    For example, type Adobe Professional Quick Uninstall.

  6. Under Script Details, type a script or a command line that uninstalls the software product. Configure other options according to your needs.

    For more information, click the page and then press F1.

  7. Run the task on the computers from the static filter that you created.

    For more information on how to run tasks, see the IT Management Suite Administration Guide.