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Troubleshooting the connection to Task Server on managed Mac computers

Client Management Suite for Mac

After you schedule an inventory task to run on a client computer, the Task Server triggers task execution on the client computer at specified time. If the task does not start, there may be a problem with the connection to Task Server.

See Gathering inventory on managed computers

To ensure that the client computer is registered on the Task Server, in the Terminal on the Mac client computer or through SSH, enter the following command:

aex-cta ts

Below is an example of the correct output:

Task Server: ns2.test.domain.com

Tickle Port: 50124

Registered: 2012-10-30 11:34:39

Last check: 2012-10-30 14:08:33

If there is no Task Server information returned, you can register the client computer manually. To register the client computer, in the Terminal on this computer or through SSH, enter the following command:

aex-cta register

You can also check the connection to Task Server through graphical user interface (GUI).

To check the connection to Task Server through GUI

  1. On the client Mac computer, open Symantec Management Agent.

  2. In the Symantec Management Agent dialog box, under Task Management, click Client Task Agent.

  3. In the Symantec Management Agent: Client Task Agent dialog box, under Connectivity, ensure that Task Server name and Status are present.

  4. (Optional) If there is no Task Server and Status information, click Register to register the Task Server.