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Running configuration item maintenance tasks

CMDB Solution

CMDB Solution lets you model configuration items for any component in your environment and the relationships between them in a centralized database. It lets you identify all components and relationships and to instigate any required changes. The solution actively manages configuration items according to user-specified instructions in jobs, tasks, configuration policies, and custom CMDB rules.

This task is a step in the process for managing configuration items.

See Managing configuration items

To run configuration item maintenance tasks

  1. In the Symantec Management Console, on the Manage menu, click Jobs and Tasks.

  2. In the left pane, under Jobs and Tasks, expand System Jobs and Tasks > Service and Asset Management > CMDB, and then click one of the following tasks:

    Assign Computer's Ownership to be the Primary User

    This task lets you synchronize the owner of a computer asset with the primary user who is reported through basic inventory. By default, the primary user of a computer is the person who has logged in the most during a particular month. This information is stored in a Inv_AeX_AC_Primary_User table.

    The recommended schedule is to run the task daily during off peak hours.

    Clean Ownership

    This task resolves conflicts between the Asset User Owners resource association and the Ownership Details data class. Ownership conflicts can occur when several departments or users own the same resource. The Asset User Owners resource association associates an asset with a user resource or a department resource, and the Ownership Details data class keeps track of the ownership percentage. If the Clean Ownership task finds a conflict between the Asset User Owners resource association and the Ownership Details data class, the ownership resource association takes precedence, and the data class is updated.

    The recommended schedule is to run the task every 12 hours.

    Duplicate Computer Merge

    This task automatically merges the computers that have identical System Number, Serial Number, or Barcode in the Configuration Management Database (CMDB).

    When you use the Duplicate Computer Merge task to merge computers, the following restrictions apply:

    • The Duplicate Computer Merge task only lets you merge two computers that have duplicate system numbers, serial numbers, or barcodes in CMDB.

    • One of the duplicate computers to be merged must be a managed computer and the other must be an unmanaged computer. You cannot merge two unmanaged computers.

    The recommended schedule is to run the task daily during off-peak hours.

    Duplicate User Merge

    This task merges the users that have duplicate UserId and Domain or Given Name and Surname information in the CMDB.

    The recommended schedule is to run the task daily during off-peak hours.

    Inventory Clean Up

    This task deletes inventory data from the Asset Management Suite inventory data classes and the Inventory Solution data classes for the resources that are no longer in use. After inventory data for a resource is deleted, financial and other non-inventory data is still available.

    The recommended schedule is to run the task daily during off-peak hours.

    Inventory To Asset Synchronization

    This task synchronizes the following data contained in both the Asset Management Suite data classes and the inventory data classes:

    • Serial Number

    • System Number

    • Manufacturer

    • Model

    If the task detects that the Asset Management Suite data classes already contain data for any of these items, it does not overwrite the data in the Asset Management Suite data classes with the inventory data.

    The recommended schedule is to run the task daily during off-peak hours.

    Resource Merge Rule

    To merge duplicate resources for resource types other than computers and users, you must create a merge rule with the Resource Merge Rule task.

    The recommended schedule is to run the task daily during off-peak hours.

    Update Network Resource Location

    This task uses asset subnet information gathered from the most recent inventory scan to automatically update the location data of an asset.

    The recommended schedule is to run the task daily during off-peak hours.

    Update Organizational Hierarchy

    This task updates the Organizational Hierarchy groups to match the associations in the database.

    See Updating your organizational hierarchy manually

  3. In the Task Status section, click New Schedule.

  4. In the New Schedule dialog box, schedule the task, and then click Schedule.

  5. Click Save changes.