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Predefined configuration item types

CMDB Solution

Predefined configuration item types (also known as predefined resource types) are the templates that define what data is created and stored about a specific configuration item.

Asset Management Suite provides predefined configuration item types for many types of assets. You can add custom fields to the predefined configuration item types. You can also create new configuration item types, if required. However, Symantec recommends that you use predefined configuration item types, because different features and reports are available for the predefined configuration item types.

Table: Predefined configuration item types of CMDB Solution


Predefined configuration item types

Contract Management

Contract, SLA

See Managing contracts

Communication Equipment

Cell Phone, Desk Phone.

Computers and Peripherals

Computer, Monitor, Network Printer, Peripheral, Scanner, Virtual Machine.

Datacenter Types

  • Computer Type

    Includes the predefined Server, Test, and Workstation types to let you specify what type of function or role a computer has. You determine the computer type when you edit or create a new computer configuration item.

  • Power

    The power sources that the network uses and that are intended to be associated with UPS configuration items.

  • Rack

    Network resource racks. You can specify which network resources are included in each rack.

  • Services

    The functions that support one or more business areas. For example, the Service configuration item type lets you manage the information about your email service. Email service consists of several components such as Active Directory, Exchange Server, and Web Mail. Each of these components might be located on a separate server. When you set up the email service in the Symantec Management Console, you first create the systems that support this service. After you create the systems, you create the Service and in the Create configuration item window, under Supporting Systems, you add all related systems. When you then receive an incident that is related to the email service, you can use the Resource Association Diagram to track down the problem. The Resource Association Diagram lets you quickly view all the components that are connected to this particular service.

    See Tracking the associations of a configuration item

  • Systems

    The components that support services. For example, an Exchange Server.

  • UPS

    Uninterrupted power supply resources. Includes the details on voltage, input and output frequencies, currents, and so on.

Generic Asset Types

Asset, Network Resource.

Other Assets

Furniture and Fixtures, Office Equipment, Site, Subnet.

Organizational Types

Company, Cost Center, Department, Location, User.