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Troubleshooting Tip: Upgrade issues

Deployment Solution

The troubleshooting tips related to upgrade of Deployment Solution are as follows:

Table: Upgrade issues of Deployment Solution

Issue

Description

Work around

Error Exception has occurred in File SMPPackage.cpp at Line No 599. Type of exception is GeneralError. Error is Default Message: Exception in CSMPPackageException. Error Description is "util::CSMPPackage::GetFileFromHTTP". Value of Windows error code = 183 and message is " Cannot create a file when that file already exists.

After installation of fresh ITMS or upgrading to ITMS 7.5 or later, the default Driver Manifest file is not generated, and the Deploy Anywhere fails.

You must access the Driver Manager Console after you install and upgrade ITMS 7.5 or later.