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Applying licenses to a product

ITMS Installation and Upgrade

When you purchase any IT Management Suite solution, you receive license files for every purchased product. You must use the Symantec Installation Manager to apply licenses to the IT Management Suite solutions that you purchased. You can apply the licenses when you install the IT Management Suite solution, or at a later time after the installation is completed.

When you apply licenses for any of the IT Management Suite solutions, you can add new licenses or update the existing licenses. If you do not apply the licenses for the solutions, the Symantec Installation Manager applies trial licenses for the solutions. If the computer is connected to the Internet, the Symantec Installation Manager applies a trial license that is valid for at least 30 days. If the computer is not connected to the Internet, the Symantec Installation Manager applies a trial license that is valid for seven days.

When you migrate to the latest version of the IT Management Suite, you must first copy your solution licenses to a specific location. This location must be accessible from the computer where you installed the latest version of the IT Management Suite. You can then use the Symantec Installation Manager to reapply the licenses.

For more information, see the Altiris IT Management Suite from Symantec Migration Guide version 6x to 7.5 or the Altiris IT Management Suite from Symantec Migration Guide version 7.0 to 7.5.

After a license is applied for the installed solutions, the license information appears on the Product Licensing page of the Symantec Installation Manager. If a product license has expired, the license still appears on the Product Licensing page. If an IT Management Suite 7.x product has an expired license, the solution then uses a trial license.

Because a few Notification Server 6.x solutions bundle with solutions on IT Management Suite 7.x, their licenses cannot be reused.

To apply licenses at any time after you install an IT Management Suite solution

  1. Log on to the computer where you installed the IT Management Suite solutions as an administrator.

  2. On the computer, start the Symantec Installation Manager.

    See Launching the Symantec Installation Manager

  3. On the Installed Products page, click Add/Update licenses.

  4. On the Product Licensing page, click Install licenses.

  5. In the Select License Files dialog box, browse and select the license files to apply, and then click Open.

    To select multiple licenses, press Ctrl and then select the license files.

  6. Read the message that explains how the licenses affect the applicable products, and then click Yes to proceed.

  7. On the Product Licensing page, click Close.

  8. On the dialog box that appears, click Restart services to restart Notification Server services or Apply without restart to continue without restarting the services.

    If you restart Notification Server services, the licenses are applied immediately. If you do not restart Notification Server services, the licenses might not be applied for 30 minutes or more.

    To save the task preference, select the Always perform this action when installing licenses check box. The preference of whether to restart services or apply licenses without restarting services gets saved. The dialog box does not appear when you apply additional licenses to any solution.

    The license is applied to the specific solution, and the license details are displayed on the Installed Products page in the Symantec Installation Manager.