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Uninstalling the IT Management Suite solutions

ITMS Installation and Upgrade

You can uninstall the IT Management Suite solutions and the Symantec Installation Manager from the computer where these applications are currently installed. The Symantec Installation Manager lets you uninstall a specific IT Management Suite solutions or a suite. When you uninstall the IT Management Suite using the Symantec Installation Manager, all the dependent suites or solutions are uninstalled except the following applications:

  • Symantec Management Platform

  • Symantec Installation Manager

  • Altiris Event Console

  • Altiris IT Analytics

  • Altiris Monitor Solution for Servers

  • Enhanced Console Views

To uninstall the remaining components, you must manually select and uninstall the component from the Symantec Installation Manager.

You can also use the Windows Add/Remove Programs feature to uninstall the IT Management Suite solutions. The Add/Remove Programs feature uninstalls the Symantec Management Platform, all the installed IT Management Suite solutions, and the Symantec Installation Manager. If you used the Symantec Installation Manager to uninstall the IT Management Suite solutions, you can use the Windows Add/Remove Programs feature to uninstall the Symantec Installation Manager. In such case, you cannot install any IT Management Suite solutions at a later time.

You can also uninstall only the optional components.

To uninstall IT Management Suite solutions using the Symantec Installation Manager

  1. Log on to the computer where you installed the IT Management Suite solutions as an administrator.

  2. On the computer, start the Symantec Installation Manager.

    See Launching the Symantec Installation Manager

  3. On the Installed Products page, select the product to uninstall.

    When you select a product, the Uninstall option appears.

  4. Click Uninstall, and click Yes to confirm the removal of the product.

    The product is uninstalled from the Symantec Management Platform. The solution no longer appears in the console and all entries in the database are deleted.

  5. On the Uninstallation Complete page, click Finish.

To uninstall IT Management Suite solutions using the Windows Add/Remove Programs feature

  1. Log on to the computer where you installed the IT Management Suite solutions as an administrator.

  2. Click Start > Control Panel > Programs > Uninstall a program.

  3. From the list of applications that are installed on the computer, click Symantec Platform and Solutions, and click Remove.

  4. Click Uninstall.

    This action uninstalls the IT Management Suite solutions, the Symantec Management Platform, and the Symantec Installation Manager.