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Creating and installing an installation package for offline installation

ITMS Installation and Upgrade

To install the IT Management Suite (ITMS) solutions on a computer that does not have an Internet connection, you must create an installation package. You create an installation package using a computer that has IT Management Suite solutions already installed on it. You then download or copy the entire installation package on a computer that does not have an Internet connection, and then execute the installation. The Symantec Installation Manager lets you create the installation package in the form of a compressed executable file.

The installation package that can be used for offline installation contains the following types of files:

  • Solution installer files

    The .msi files are all the installation files that are required to install the solutions and optional components that you selected when you created the package.

  • License files

    The installation package includes any licenses that you purchased for the solutions that are currently installed on the computer.

  • Product listing file

    The product listing file, .pl.xml file is a platform-neutral XML file that the Symantec Installation Manager uses to install the IT Management Suite solutions.

  • Symantec Installation Manager installer file

    The Symantec Installation Manager installer file, SymantecInstallationManagerSetup.exe file, lets you install the Symantec Management Platform and IT Management Suite solutions.

You can use the Symantec Installation Manager to create an installation package for 32-bit operating system and for 64-bit operating system. The Symantec Management Platform 7.0 is a 32-bit platform, whereas the Symantec Management Platform 7.5 SP1 is a 64-bit platform. You can use the same installation package to install Symantec Management Platform 7.0 or Symantec Management Platform 7.5 SP1.You can also update the installation package that you had previously created.

You can create an installation package even on a computer having an operating system which does not support the installation of Notification Server, which is the central component of the IT Management Suite. Only Microsoft Windows Server 2003/2008/2012 platform supports the installation of Notification Server. Microsoft Windows XP/7 does not support the installation of Notification Server, but they do support the installation of the Symantec Installation Manager. However, not all Symantec Installation Manager functionality is available on Windows XP (x86 and x64) and Windows 7 (x86 and x64).

The following table describes the features of Symantec Installation Manager that different Windows operating systems support.

Table: Available Symantec Installation Manager features on different Windows operating systems

Operating system on which the Symantec Installation Manager can be installed

Available Symantec Installation Manager features

Microsoft Windows Server 2003

All Symantec Installation Manager features

Microsoft Windows Server 2008

All Symantec Installation Manager features

Microsoft Windows Server 2012

All Symantec Installation Manager features

Microsoft Windows XP

All Symantec Installation Manager features

Microsoft Windows 7

Only the Create Installation Package feature

The procedure for creating an installation package and installing the IT Management Suite solutions on a computer with no Internet connectivity involves the following steps:

  1. Creating an installation package for offline installation.

    You create an installation package using a computer that has IT Management Suite solutions already installed on it.

    See “To create an installation package for offline installation”

  2. Installing the installation package on a computer with no Internet connectivity.

    You download or copy the entire installation package to a computer that does not have an Internet connection, and then execute the installation.

    See “To install the installation package on a computer with no Internet connectivity”

To create an installation package for offline installation

  1. Install the IT Management Suite solutions on a computer that has Internet connectivity.

    See Installing Symantec Management Platform and IT Management Suite

  2. Start the Symantec Installation Manager on the computer.

    See Launching the Symantec Installation Manager

  3. If the Install New Products page appears, click Cancel, and click Yes to confirm the cancellation.

  4. On the Installed Products page, click Create installation package.

  5. On the Products page, specify the following details, and then click Next:

    • In the Available Products list, select the solutions to be included in the installation package.

    • In the Output location field, browse and select the path where the package file must be created.

  6. On the Optional Installations page, select the optional components that you want to include in the package, and then click Next.

  7. On the End User License Agreement page, select the I accept the terms in the license agreements check box, and then click Next.

    If you need to change the product selection, click Back twice.

  8. On the Contact Information page, enter your contact information details, and then click Next.

  9. (Optional) On the Product Licensing page, apply licenses for the solutions that you have selected, and then click Next.

    If you do not apply licenses, then by default the trial licenses are applied when the solutions are installed. You can use the Symantec Installation Manager to apply licenses at any time after the installation is completed.

    See Applying licenses to a product

  10. On the Review Package Details page, review the information about the installation package, and click Begin build.

    The package is created and is saved at the location that you specified. The installation package follows the following naming convention:

    Symantec_Install_Package_<date>_<timestamp in 24-hour format>.exe

  11. On the Installation Package Complete page, click Finish.

    You can store the installation package .exe file on a portable device or on a shared folder of the computer. You can then copy the installation package to a computer with no Internet connectivity where you want to install the ITMS solutions.

To install the installation package on a computer with no Internet connectivity

  1. Log on as an administrator on the computer without Internet connectivity where you want to install the IT Management Suite solutions.

  2. Copy the installation package .exe file to the computer where you want to install the ITMS solutions.

  3. Run the compressed executable file to extract the installation package files.

  4. After the installation files are extracted, you are prompted to launch the Symantec Installation Manager setup. Click OK to confirm the action.

    The installation files are extracted at the Altiris\Components folder to the location where you stored the .exe file.

  5. On being prompted, confirm to select and start the installation of the Symantec Installation Manager.

    See Installing the Symantec Installation Manager

  6. Upon completion of the Symantec Installation Manager installation, restart the computer when prompted.

  7. After you have restarted the computer, launch the Symantec Installation Manager.

    See Launching the Symantec Installation Manager

  8. Install the required IT Management Suite solutions on the computer.

    See Installing Symantec Management Platform and IT Management Suite