Searching...
Filters
SmallMediumLarge
Home Print Show Topic URL Previous Next
IT Management Suite
Client Management Suite
Server Management Suite
Deployment Solution
Asset Management Suite
ServiceDesk

Installing the Symantec Installation Manager

ITMS Installation and Upgrade

The Symantec Installation Manager lets you install the Symantec Management Platform and IT Management Suite (ITMS) solutions. The Symantec Installation Manager manages the entire installation process that includes installation, configuration, licensing, data migration, and updates.

Except for offline installations, you install Symantec Installation Manager on the computer where you plan to install the IT Management Suite solutions.

The Symantec Installation Manager is a standalone application whose release version is separate from the IT Management Suite, which is a suite of solutions. For example, the Symantec Installation Manager of release version 7.5 SP1 can be used to install IT Management Suite of release version 7.1 SP2 MP1.

If you migrate from Symantec Management Platform 7.0, use the same installation path for Symantec Installation Manager that you used for IT Management Suite 7.0 installation. For example, if the installation path is C:\Program Files that was used for ITMS 7.0 installation, then use C:\Program Files for ITMS 7.5 installation. If the installation path is D:\Program Files for ITMS 7.0 installation, then use D:\Program Files for ITMS 7.5 SP1 installation.

For more information about Symantec Installation Manager, see the Symantec Installation Manager Getting Started Guide at the following URL:

http://www.symantec.com/docs/DOC6717

To install Symantec Installation Manager

  1. Download and run the Symantec Installation Manager installer file.

    • If Internet connection is established on the server, you can download the Symantec Installation Manager installer file along with the product suite from the following IT Management Suite Software Download page:

      www.symantec.com/business/products/downloads

    • In the Search by Product Category pane on the left, click Infrastructure Operations.

    • From the list of products that are available for download, click Download beside the IT Management Suite product entry.

    • On the Symantec Terms and Conditions page, click I AGREE.

    • On the Communication Options page, specify your communication preferences and then click Submit.

    • On the Software Dowload page, click Download Now to download the Symantec Installation Manager.

    • On the About the Download Manager dialog box that is displayed, click Click to download your file now.

    • Browse and save the installer file at the required location on the computer. You can view the download status in the Symantec Download Manager window.

    You can also go to https://fileconnect.symantec.com and then enter the associated serial number to download the product.

    After the Symantec Installation Manager installer file is downloaded, you must execute the SymantecInstallationManagerSetup.exe file to install the Symantec Installation Manager on the computer.

    You can copy and execute the SymantecInstallationManagerSetup.exe file from an installation package. You can use this method in case there is no Internet connectivity.

  2. If Microsoft SQL Server is not installed on the computer, in the dialog box that is displayed, a URL is provided to download and install Microsoft SQL Server Express edition.

    You can install SQL Server on another computer (off-box installation) or on this computer (on-box installation) before or after SIM installation.

  3. If Microsoft Windows Installer 4.5 is not installed, click Accept to accept the license agreement and begin the installation.

    This task is applicable for Microsoft Windows Server 2003 computers only.

    After you click Accept, a Software Update Installation Wizard appears and walks you through the installation of Windows Installer 4.5. After you install Windows Installer, you may have to restart your computer.

    Microsoft Windows Installer 4.5 is a prerequisite for the installation of Symantec Installation Manager.

  4. If Microsoft .NET Framework 3.5 SP1 is not installed, click Yes in the dialog box that prompts you to install it.

    On computers running Microsoft Windows Server 2008, the Symantec Installation Manager automatically installs .NET 3.5 SP1 when you double-click the SymantecInstallationManagerSetup.exe installer file.

    After you click Yes, a Welcome to Setup dialog box is displayed where you initiate the installation of .NET Framework. After you install .NET Framework, you have to restart the computer.

    .NET Framework 3.5 SP1 is a prerequisite for the installation of Symantec Installation Manager.

  5. In the Welcome dialog box, click Next.

  6. In the License Agreement dialog box, check I accept the terms in the license agreement, and click Next.

  7. In the Destination Folder dialog box, click Begin install to install the files in the default location.

    To install the files in a different location, click Browse, and specify a different location.

  8. In the dialog box that appears, click Install.

    By default, the Launch Symantec Installation Manager option is selected on this page. This option opens the Symantec Installation Manager to the Install New Products page.