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Installing the IT Management Suite

ITMS Installation and Upgrade

The Symantec Installation Manager lets you install the IT Management Suite solutions, and the Symantec Management Platform on a computer. The Symantec Installation Manager manages the entire installation process that includes licensing, installation, configuration, data migration, and updates.

A fresh installation is when you install the IT Management Suite solutions and Symantec Management Platform on a computer for the first time, and you do not have any previous versions of these installations on the computer.

Symantec recommends that you install and test the latest version of IT Management Suite in a test environment before you install it in a production environment.

The following end-to-end use case guides you to complete the installation of Symantec Installation Manager, Symantec Management Platform 7.5 SP1, IT Management Suite 7.5 SP1, and the solutions. You must first complete the installation prerequisites and then install the Symantec Installation Manager on the computer. After the Symantec Installation Manager is installed, you must then install the latest version of the IT Management Suite from the Symantec Installation Manager by launching the installation wizard.

After the IT Management Suite 7.5 SP1 installation is completed, you can then perform any of the following tasks:

You must perform the following steps to install the latest version of IT Management Suite 7.5 SP1 on a computer:

Table: Installing the latest version of IT Management Suite 7.5 SP1 on a computer

Step

Action

Description

Step 1

Meet the installation prerequisites.

Ensure that your computer meets the prerequisites to install the IT Management Suite 7.5 SP1 solutions.

See Prerequisites for installing IT Management Suite

Step 2

Meet the recommended system requirements.

When you install IT Management Suite 7.5 SP1 solutions, the Symantec Installation Manager checks for the minimum system requirements. If the minimum system requirements are not met, the installation does not proceed.

However, the minimum system requirements may not be sufficient for your environment. Before you install the IT Management Suite solutions, you must determine what the recommended system requirements are for your environment and configure the computer accordingly. The recommended system requirements primarily depend on the number of managed endpoints.

See The Symantec IT Management Suite Platform Support Matrix

Step 3

Download and install the Symantec Installation Manager.

Download and install the Symantec Installation Manager from Symantec downloads website.

If you have an Internet connection that is established on the computer, you can download and install the SymantecInstallationManagerSetup.exe file from the www.symantec.com/products/downloads website. After the download completes, you must install the Symantec Installation Manager installer file.

See Installing the Symantec Installation Manager

You install the Symantec Installation Manager on the computer where you plan to install the Symantec Management Platform 7.5 SP1 and IT Management Suite 7.5 SP1 solutions.

For an offline installation, you first install the Symantec Installation Manager and then use the application to create an installation package. You then use the installation package to install the IT Management Suite 7.5 SP1 and the solutions on a computer that is not connected to the Internet.

See Creating and installing an installation package for offline installation

Step 4

Install Symantec Management Platform 7.5 SP1 and IT Management Suite 7.5 SP1 solutions using the Symantec Installation Manager.

Launch the Symantec Installation Manager and start the installation wizard to install the IT Management Suite 7.5 SP1 solutions. During the installation process, you perform the following installation tasks:

  • Configure the initial installation settings.

  • Check installation readiness.

  • Configure Notification Server installation settings.

  • Configure the SQL database installation settings.

  • Back up Notification Server cryptographic keys for disaster recovery.

  • Apply the product licenses during initial installation.

See Installing Symantec Management Platform and IT Management Suite

Step 5

Launch the Symantec Management Console.

After the installation is complete, launch the Symantec Management Console to perform additional post-installation tasks or migration tasks on the computer.

On the Installation Complete page, select the Launch Symantec Management Console check box to launch the Symantec Management Console on the computer. The Internet Information Services (IIS) Manager redirects the console request to the appropriate link with https://<IP address>/altiris/. You can manually launch the Web console either from the Start menu of the computer. Alternatively, you can manually launch the Web console if you know the IP address of the Notification Server computer. For example: https://<IP address>/altiris/console.

The Welcome page of the Symantec Management Console is displayed, which contains links to the major first-time setup configuration steps:

  • Discover computers.

  • Roll out the agent.

  • Gather inventory.

  • Schedule patch management.