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Configuring sites and site servers to serve Cloud-enabled agents

ITMS Installation and Upgrade

Before you perform this step, ensure that you have configured package servers to publish HTTPS codebases.

The computers that you want to manage over the Internet should be organized into one or more sites. These sites should be dedicated to Cloud-enabled agents and must not contain any directly managed agents. You should then assign the appropriate site servers to each site.

Cloud-enabled Management supports Internet package servers and Internet task servers, which the Symantec Management Agent accesses through an Internet gateway. Cloud-enabled Management also supports disconnected package servers, which are package servers located in the same site as the Cloud-enabled agents. Only the local agents can access a disconnected package server, and they use a direct connection. However, disconnected task servers are not supported.

Cloud-enabled computers must be manually assigned to sites that are based on resource targets. Cloud-enabled agents do not recognize site assignments based on IP addresses and subnets. Manual assignment ensures that each computer remains a member of the appropriate site regardless of where the computer is physically located.

See Managing sites

You can manually assign a Cloud-enabled agent to multiple sites or site servers. The site servers that are available to the agent are a union of all the site servers in the assigned sites.

You can configure your site server settings for Cloud-enabled agents in the following ways:

Create and configure a site.

You can create and configure as many sites as required to suit your environment setup. A Cloud-enabled agent or package server that is assigned to multiple sites receives the union of all the site servers in the assigned sites.

Assign the Cloud-enabled agents directly to the site servers.

You can assign a resource target directly to the site server to ensure that the target members are given access to that particular site server only. The assignment by site method makes all of the site servers that are members of the assigned site available to the targeted Cloud-enabled agents.

If necessary, you can use these two assignment methods in conjunction.

See Preparing your environment for Cloud-enabled Management

To create and configure an Internet site to serve the Cloud-enabled agents

  1. In the Symantec Management Console, create a new site.

    See Managing sites

  2. Assign the appropriate resource target to the site.

    This resource target contains the Cloud-enabled agents and package servers. You can reuse the same resource target that is applied to the Cloud-enabled Management Settings policy.

  3. Assign the appropriate site servers to the site in one of the following ways:

    To manually assign the site server to the site

    1. In the Symantec Management Console, on the Settings menu, click Notification Server > Site Server Settings.

    2. In the left pane, expand Site Management > Site Servers > your_site_server_name , and then click Internet Sites.

    3. In the right pane, under Detailed Information, click New.

    4. In the Select a Internet site dialog box, click the Internet site to which you want to assign the site server, and then click OK.

    To assign the subnet(s) of the local site servers to the site

    1. In the Symantec Management Console, on the Settings menu, click Notification Server > Site Server Settings.

    2. In the left pane, click Site Management > Subnets.

    3. In the right pane, select the appropriate subnet.

    4. On the toolbar, click Assign to site.

    5. In the Select a site window, select the site to which you want to assign the subnet.

    A local site server is one that exists in the same disconnected site as the Cloud-enabled agents that it serves.

    This type of assignment requires the disconnected site to have a unique subnet that does not overlap with subnets of internal clients, if any. This configuration is not common, so this approach is not generally recommended.

    See Assigning a site server to a site manually

To directly assign Cloud-enabled agents to a site server

  1. In the Symantec Management Console, on the Settings menu, click Notification Server > Site Server Settings.

  2. In the left pane, expand the site server that you want to modify, and then click Manually Assigned Agents.

  3. In the right pane, click New, specify the resource target that contains the appropriate Cloud-enabled agents, and then click OK.

    See Selecting named resource targets

For a detailed end-to-end process on setting up HTTPS communication in your ITMS environment, See Configuring Notification Server to use HTTPS after ITMS installation is completed