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Viewing the Symantec Installation Manager logs

ITMS Installation and Upgrade

The Symantec Installation Manager creates logs during installation, repair, and uninstallation of any IT Management Suite solutions. The log entries help to view the record of the tasks that were executed on the computer.

Following are the types of log files that the Symantec Installation Manager creates:

  • Verbose logs

    Verbose logs contain detailed information about events and are more useful for troubleshooting purposes. But the verbose logs can affect the computer's performance by creating large log files.

  • Non-verbose logs

    Non-verbose logs contain less information such as the event's timing and a minimal description. The non-verbose logs contain less information as compared to the verbose logs.

    By default, the verbose logging is enabled. When you create a support package, the log files are included in the package to facilitate troubleshooting.

Following are the types of log entries that are included in the log files:

  • Install logs

    These log entries contain detailed information about what happens during the installation of all installed solution .msi files.

  • Uninstall logs

    These log entries list the uninstall behavior of all solution .msi files that were uninstalled.

  • Repair logs

    These log entries lists what happened when a solution .msi file was repaired.

The logs are stored any of the following locations on the computer where the IT Management Suite solutions are installed:

  • Before the IT Management Suite solutions are installed, the Symantec Installation Manager logs are generated in the C:\Users\<username>\AppData\Local\temp\SIM Logs directory.

    The user name refers to the user credentials through which the Symantec Installation Manager was installed. The Symantec Installation Manager logs are stored in this location even after the IT Management Suite solutions are installed.

  • After the installation of the IT Management Suite solutions, the logs are generated by default in the C:\ProgramData\Symantec\SMP\Logs directory.

To view logs before the installation of the IT Management Suite solutions

  1. On the computer, navigate to the C:\Users\<username>\AppData\Local\temp\SIM Logs directory.

    The user name refers to the user credentials through which the Symantec Installation Manager was installed.

  2. View the Symantec Installation Manager logs that were generated.

To view logs after the installation of the IT Management Suite solutions

  1. On the computer, navigate to the C:\ProgramData\Symantec\SMP\Logs directory.

  2. View the log files pertaining to the IT Management Suite solutions that you installed.