Searching...
Filters
SmallMediumLarge
Home Print Show Topic URL Previous Next
IT Management Suite
Client Management Suite
Server Management Suite
Deployment Solution
Asset Management Suite
ServiceDesk

Updating an installation package for offline installation

ITMS Installation and Upgrade

An installation package lets you install the IT Management Suite solutions on the computers that do not have Internet connectivity.

On the servers that are connected to the Internet, the Symantec Installation Manager automatically identifies product updates. This functionality is not available if the computer is not connected to the Internet, and therefore the product listing file does not get updated. On the computers that do not have Internet connection, the product listing file and the installation package must be updated manually. The latest versions of the IT Management Suite or Symantec Management Platform are available through the product listing file. This product listing file and other installation files must be updated by updating the installation package. The count starts after the last time you downloaded the product listing file and used that file to create the installation package.

The procedure for updating the installation package involves the following steps:

  1. Exporting the product history of a computer that does not have Internet access.

    On the computer that has no Internet access, the Symantec Installation Manager lets you export your product history as an .xml file.

    See “To export the product history of the computer that does not have Internet access”

  2. Importing the product history on a computer that has Internet access and then updating the installation package.

    You must then import the .xml file to a computer that has IT Management Suite solutions previously installed on it and which has Internet access. This import lets you create an installation package with only those products that need to get updated.

    See “To import the product history on a computer that has Internet access and then update the installation package”

To export the product history of the computer that does not have Internet access

  1. Log on to the computer without Internet connectivity where IT Management Suite is installed using administrator credentials.

  2. On the computer, start the Symantec Installation Manager.

    See Launching the Symantec Installation Manager

  3. If the Install New Products page appears, click Cancel, and then click Yes to confirm the cancellation.

  4. On the Installed Products page, click Settings.

  5. On the Settings page, click Export Product History.

  6. On the Save product install history file dialog box, browse and select the location to save the .xml file, and then click Save.

    You can save the .xml file on a portable device or shared driver of the computer.

To import the product history on a computer that has Internet access and then update the installation package

  1. Log on as an administrator on the computer with Internet connectivity where you installed the IT Management Suite solutions and which was used to create the installation package previously.

  2. On the computer, start the Symantec Installation Manager.

    See Launching the Symantec Installation Manager

  3. If the Install New Products page appears, click Cancel, and click Yes to confirm the cancellation.

  4. On the Installed New Products page, click Create installation package.

  5. On the Products page, click Import Installed History to import the other server's history.

  6. Browse to the location of the history file.

  7. Click Open.

  8. Mark all the solutions you want to update and click Next.

  9. Select the optional components and click Next.

  10. Accept the license agreements.

  11. Enter your contact information.

  12. Click Begin build. The Symantec Installation Manager now starts building the installation package.

  13. Click Finish.

  14. Copy the installation package to the Notification Server computer without Internet connectivity.

  15. Install Symantec Installation Manager and the IT Management Suite solutions.