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Installing hot fixes

ITMS Installation and Upgrade

Hot fixes of the IT Management Suite solutions are small patches, which are designed to address specific issues with the shipping solution, such as software bug fixes. The hot fix is a small package release as opposed to a service pack, which is a separate release.

The current IT Management Suite or Symantec Management Platform hot fixes are available through the Symantec Management Platform and are applied to the currently-installed solutions. The hot fix count starts after the last time you downloaded or updated the product listing file. All other hot fixes are rolled out by the Symantec Support team.

Following are the key UI elements that drive the hot fix installation based on your current environment:

Table: Key UI elements on the Install Hot Fixes page

UI element

Description

Select All latest hot fix versions check box

On clicking, all the latest available hot fixes of all the Symantec products that can be installed using SIM, are selected for installation. For example, ITMS and Mobile products.

If you do not want to install all the latest applicable hot fixes, clear the Select All latest hot fix versions check box. You can then manually select the latest ITMS-specific hot fixes for installation.

Show all hot fix versions check box

On clicking, all the hot fix versions of all Symantec products that can be installed using SIM, are displayed. You can then select the individual hot fix that you want to apply on your computer.

If you want to see only the latest hot fix versions that are available for installation, clear the Show all hot fix versions check box.

To install hot fixes of IT Management Suite solutions

  1. Log on to the computer where you installed the IT Management Suite solutions as an administrator.

  2. On the computer, start Symantec Installation Manager.

    See Launching the Symantec Installation Manager

  3. On the Installed Products page, click Install hot fixes.

    The Install hot fixes option displays the available hot fixes for currently installed solutions in green text.

  4. On the Install Hot Fixes page, select the Show all hot fix versions check box to see all the multiple versions of hot fixes that are available for download.

    By default, only the latest versions of hot fixes are displayed on the Install Hot Fixes page.

    To see all the hot fix versions that are available for installation, select the Show all hot fix versions check box.

    To select all the latest available hot fixes for installation, select the Select All latest hot fix versions check box.

  5. On the Install Hot Fixes page, select any from the following types of hot fixes that you want to install and then click Next:

    • Recommended hot fix

      This type of hot fix contains the important fixes but are not critical to your system.

    • Critical hot fix

      This type of hot fix contains the essential fixes that may affect the security of the computer and must be installed.

  6. On the End User License Agreement page, select the I accept the terms in the license agreements check box, and then click Next.

    In case of user change or after the Symantec Installation Manager upgrade, the Contact Information page might appear after the End User License Agreement page. On the Contact Information page, type the answers for the requested information, and then click Next.

  7. On the Review Installation Details page, verify the installation details, and then click Begin install.

    The Symantec Installation Manager starts installing the available hot fixes for the currently-installed solution.