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Prerequisites for installing IT Management Suite

ITMS Installation and Upgrade

Before you begin installation, ensure that the computer on which you plan to install IT Management Suite (ITMS) meets the minimum requirements.

The minimum requirements for installing IT Management Suite on a computer are as follows:

Table: Installation checklist

Item

Checklist item

Description

1

Space availability on OS drive (C:\ drive).

Ensure that sufficient space is available on the computer's OS drive:

C:\ drive.

The additional space that is required on the OS drive is as follows:

  • Hard disk drive of 80 GB capacity is required on a physical computer or a virtual computer for installing the ITMS solutions on that computer.

  • 12.5 GB of free space is required for first-time installation of the ITMS solutions and the Symantec Management Platform (SMP).

    The ITMS and SMP folders and data would consume around 7 GB of space, the ITMS log files would consume around 1 GB of space, Symantec Management Platform environment with SQL installed locally would consume around 2.5 GB of space, and in hierarchy setups the replication data would consume around 2 GB of space.

  • 1 GB of space is required for standalone Notification Server.

  • 9 GB of space is required for child Notification Server.

  • 1 GB + 2 MB per solution on all child Notification Servers of space is required for parent Notification Server.

You can install the Symantec Management Platform (SMP) on an alternate drive of the computer.

However, a few SMP operations write files to the OS drive's hidden folder ProgramData, typically the C:\ProgramData\Symantec\SMP folder.

By default, the data that gets written to the OS drive's hidden ProgramData folder is as follows:

  • Log files that Notification Server generates

    The log files contain the data that Notification Server generates. By default, up to 2000 MB of data can be stored, and up to 200 log files can be stored.

  • Data that another Notification Server generates for replication

    No limit is set for the size of data that another Notification Server generates for replication in a hierarchy.

2

System settings such as the computer name, and the domain name.

Configure the computer name and add the computer to the Active Directory before installing the IT Management Suite. Ensure that the account that you use for ITMS installation has local administrator's rights on the computer. Additionally, ensure that the computer name does not include underscores.

3

Minimum software requirements.

Ensure that the computer on which you plan to install the IT Management Suite is configured with the following software:

  • Windows Server

  • SQL Server

    Because ITMS functionality creates a heavy workload on the SQL Server, Symantec recommends that you install Microsoft SQL Server on a more powerful computer which is not affected by any other activities of the ITMS processes.

    During install readiness check, Symantec Installation Manager checks whether SQL Server is installed on the computer. If no database is found on the computer, then Symantec recommends that you install SQL Server, and then continue with the ITMS installation using Symantec Installation Manager.

  • .NET Framework 3.5

    .Net Framework 3.5 is a prerequisite for the Pluggable Protocol Architecture (PPA) agent installation. Any other version of .Net Framework affects the PPA agent installation, which in turn affects Rights Management Services (RMS). As a workaround, install .Net Framework 3.5 on the computer and then install PPA.

  • Internet Explorer

See Console/Browser

See The Symantec IT Management Suite Platform Support Matrix

See SQL Server recommendations and third-party software requirements

4

SQL Server database.

Install SQL Server on the computer where you plan to install the IT Management Suite or on a different computer.

The latest version of the IT Management Suite requires SQL Server to be installed either on the same computer or on a different computer. The version of SQL Server that you need depends on the number of endpoints that you manage.

See SQL Server recommendations and third-party software requirements

5

Server roles and role services.

On the computer where you plan to install IT Management Suite, you must install the following server roles and server role services:

  • Application server

  • Web server (IIS)

  • File Services

  • .NET framework 3.5.1

  • Windows Process Activation Service

  • Message Queuing Activation

If the required role services are not previously installed, you are prompted to install the roles during the Install Readiness Check in the Symantec Installation Manager installation wizard.

6

Third-party software.

Install the additional third-party software that the IT Management Suite solutions require. For example, Ajax, Microsoft Silverlight, and Java JRE.

See SQL Server recommendations and third-party software requirements

7

Additional network ports to be configured for performing different communication tasks.

Verify and configure the additional network ports for executing specific communication tasks in your environment.

Notification Server and endpoints communicate with each other using the standard web ports. By default, the standard web ports, such as port 80 for HTTP communication, and port 443 for HTTPS communication are configured on the computers.

Apart from the standard web ports that are configured on computers, you may also need to configure additional network ports to perform specific communication tasks. For example, the following tasks require configuration of additional network ports on the computer:

  • Enabling the hierarchy and replication on the Notification Server computer.

  • Downloading packages from Notification Server or package server on the client computer.

  • Downloading the agent for UNIX, Linux, or Mac operating systems from Notification Server on the client computer.

The following knowledge base article provides information about all the additional communication tasks and their associated network ports that you can configure in your ITMS 7.5 SP1 environment:

http://www.symantec.com/docs/DOC6770

8

Additional user credentials to be configured for performing different tasks.

Verify and configure the ITMS user credentials and security best practices for executing different tasks in your environment.

Apart from the standard ITMS user credentials that are configured on the computers, you must configure additional user credentials for performing different tasks. Configuration of the additional user credentials is mandatory and is a part of the configuration tasks. For example, you must additionally configure the following user credentials to perform the associated tasks:

  • Database Access Credential to access and modify the database.

  • App Identity Credential to execute the Symantec Management Console and several other ITMS processes.

Additionally, the Symantec administrator role must be assigned to the local administrator user account on the computer where you installed the ITMS solutions. You are required to execute this step so that you can perform additional tasks in your ITMS environment, such as, upgrading to the latest version of ITMS solutions.

The following knowledge base article provides information about various user accounts and their roles and privileges for performing specific tasks in your ITMS environment:

www.symantec.com/docs/HOWTO75157

9

Site distribution requirements.

Identify your site distribution requirements and plan the site server requirements.

The topology and usage of solutions in your environment lets you determine whether to combine site services onto a single computer or use dedicated computers.

Task service, package service, and deployment site service are all site server roles. These site services can be deployed in multiple combinations to meet the endpoint requirements in your environment.

For example, a remote site may only need a package server. A task server may be needed only at the datacenter.

10

Requirements for installing solutions in a hierarchy.

Identify the requirements for installing solutions in a Notification Server hierarchy.

In a hierarchy, all solutions that are to be installed on child Notification Servers must be installed on the parent Notification Server.

A few solutions or architectural components must be installed only on the parent Notification Server. For example, CMDB and Asset Management Solutions that gets installed as part of IT Management Suite installation.

Do not install the CMDB and Asset Management Solutions on child Notification Servers.

11

Check for pending restarts and restart the computer, if required.

Check whether there are any pending restarts on the computer from other installations or updates and restart the computer if required before proceeding.

The Symantec Installation Manager checks for any pending restart tasks when you launch the Symantec Installation Manager and during the install readiness check. You must restart Notification Server if Symantec Installation Manager detects any pending reboots before installing or upgrading any solution.