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About installing the IT Management Suite

ITMS Installation and Upgrade

An installation is when you install the IT Management Suite (ITMS) 7.5 SP1 solutions and Symantec Management Platform (SMP) on a computer for the first time. You do not have any previous versions of these installations on the computer.

This topic consists of the following information:

Suites and solutions to be installed

You can install the entire ITMS, or the SMP, individual suites, and solutions in different combinations on a computer as per your requirement.

During installation of the entire ITMS, the SMP, individual suites and solutions, and any other additional component get installed on the computer. After the ITMS installation on a computer, that computer can be assigned as a Notification Server.

A Notification Server is the management server computer in your ITMS environment. Notification Server installs and manages the Symantec Management Agent, passes data to and from the CMDB, interacts with the Symantec Management Platform and other components, and displays information through the Symantec Management Console.

You can perform fresh installation of any of the following suites or their individual solutions using the Symantec Installation Manager (SIM):

  • IT Management Suite

  • Client Management Suite

  • Server Management Suite

  • Asset Management Suite

To see the complete list of suites and solutions that are available for installation, See Solutions of IT Management Suite

Symantec recommends that you install and test the latest version of ITMS in a test environment before you install it in a production environment.

Types of installation of the IT Management Suite 7.5 SP1

On a computer, you can perform the following types of installations of the ITMS solutions using the Symantec Installation Manager:

Table: Types of installation of the IT Management Suite

Type of installation

Description

First-time installation

A fresh installation is when you install the IT Management Suite solutions and Symantec Management Platform on a computer for the first time. You do not have any previous versions of these installations on the computer.

The configuration of SQL server and the associated hardware influences overall performance of the ITMS solutions and SMP in your environment. Based on the installation of the SQL Server, the installation can be any of the following types:

  • On-box installation

    An on-box installation is when you install the SQL Server locally on the Notification Server computer. Installing the SQL database locally does not result in maximum performance, but it can deliver acceptable performance.

  • Off-box installation

    An off-box installation is when you install the SQL Server on a separate server from the Notification Server computer. In such case, the SQL Server performs much better, because the SQL Server offloads the work of data processing and frees resources for Notification Server processing.

See Installing the IT Management Suite

On-box upgrade from 7.1 SP2 MP1.1 or 7.5 HF6

An on-box upgrade is when you upgrade from ITMS 7.1 SP2 MP1.1 or ITMS 7.5 HF6 to the latest version of ITMS using the same hardware, server operating system, and database.

See About upgrade paths of IT Management Suite 7.5 SP1

Off-box migration from SMP 7.0 or from Notification Server 6.x

An off-box migration is when you install the latest version of the IT Management Suite solutions on a new computer, and then migrate the data from the earlier ITMS solutions to the latest version of the application. You can migrate Notification Server 6.x or 7.0 data to either Notification Server 7.1 SP2 MP1.1 or Notification Server 7.5. After migrating the data, you must upgrade to Notification Server 7.5 SP1. The way you migrate the data and which data is migrated depends on whether you use Notification Server 6.x or Symantec Management Platform 7.0.

If your current Notification Server is installed on a 64-bit server, you can install the latest version of the ITMS solutions on that computer. However, before you install the Windows 2008 R2 or Windows 2012 R2 operating system, you must complete all of the required migration steps. Because the risk is high that a few of these migration steps might not complete successfully, Symantec discourages the reuse of the current server.

For more information, See About upgrade paths of IT Management Suite 7.5 SP1

For more information about migration to ITMS, see any of the following documents:

Offline installation

An offline installation installs the IT Management Suite solutions on a computer that does not have an Internet connection. An offline installation can be a first-time installation or a migration. To perform an offline installation, you must first create an installation package.

To create the installation package, you use the Symantec Installation Manager on a computer that has an Internet connection. You then copy and run the installation package on the computer that does not have an Internet connection.

See Creating and installing an installation package for offline installation

Hot fix installation

Hot fixes for shipping IT Management Suite solutions are released periodically to address security or other high-priority fixes.

The current ITMS or SMP hot fixes are available through the SMP and are applied to the existing installed solutions. The hot fix count starts after the last time you downloaded or updated the product listing file. All other hot fixes are rolled out by the Symantec Support team.

See Installing hot fixes

Critical update installation

Occasionally, Symantec releases critical updates to your currently-installed product listing file. The critical update of the product listing file forces you to resolve the critical update on the computer.

See Installing critical product listing updates

IT Management Suite 7.5 SP1 installation scenarios

You can install the ITMS solutions in any of the following methods:

  • Install ITMS 7.5 SP1 in an online mode

    If Internet connection is established on a computer, you download and install the Symantec Installation Manager installer file. The Symantec Installation Manager is packaged with a default product listing file symantec_v2.pl.xml.zip. The product listing file displays a list of products that you can install. You select the suites or solutions for first-time installation using the default product listing file. On confirmation, the .msi files of individual solutions get downloaded and the installation process and configuration process is initiated.

    See Installing the Symantec Installation Manager

    See Installing Symantec Management Platform and IT Management Suite

  • Install ITMS 7.5 SP1 in an offline mode

    To install ITMS 7.5 SP1 on the computers that do not have an Internet connection, you must create an installation package. You create an installation package using a computer that has ITMS 7.5 SP1 previously installed on it and has Internet connectivity. You then download or copy the entire installation package on a computer that does not have an Internet connection, and then execute the installation in an offline mode using the Symantec Installation Manager.

    See Creating and installing an installation package for offline installation