Searching...
Filters
SmallMediumLarge
Home Print Show Topic URL Previous Next
IT Management Suite
Client Management Suite
Server Management Suite
Deployment Solution
Asset Management Suite
ServiceDesk

Cloud-enabled Management

ITMS Installation and Upgrade

Cloud-enabled Management (CEM) that is introduced in the IT Management Suite 7.5 SP1 lets you manage client computers over the Internet using a software gateway that is located in the demilitarized zone (DMZ). The CEM client computers support the Windows Desktop operating systems. CEM lets you manage the client computers even if the client computers are outside of the corporate environment and cannot access the management servers directly. The CEM managed client computers do not need to use a VPN connection to your organization's network.

The following table contains information about operating system (OS) support for the Gateway server:

Table: Internet gateway

Microsoft Server operating systems

SMP 6.x

SMP 7.0 SP5

SMP 7.1 SP2 MP1.1

SMP 7.5

SMP 7.5 SP1

Windows Server 2008 R2 SP1 x64

Not supported

Not supported

Not supported

Supported

Supported

Windows Server 2008 R2 SP2 x64 1

Not supported

Not supported

Not supported

Not supported

Not supported

Windows Server 2012

Not supported

Not supported

Not supported

Not supported

Supported

1 Microsoft has not yet announced a release date for Windows Server 2008 R2 SP2, so no support has been added for this version.

Internet gateway requires .NET 3.5 SP1 as well as 64-bit OS platform.