Searching...
Filters
SmallMediumLarge
Home Print Show Topic URL Previous Next
IT Management Suite
Client Management Suite
Server Management Suite
Deployment Solution
Asset Management Suite
ServiceDesk

Upgrading site servers

ITMS Installation and Upgrade

You need to upgrade your site servers in a site before you redirect your managed computers in the site to Notification Server 7.5 SP1. To upgrade a site server, redirect it to the Notification Server 7.5 SP1 and upgrade its Symantec Management Agent. Ensure the policies that upgrade the services are enabled to upgrade the site servers. The Windows Package Server Agent Upgrade policy upgrades the package servers. The Task Service Upgrade policy upgrades the task servers.

Step 1: Enable the Task Service Upgrade policy

After the Symantec Management Agent is upgraded to 7.5 SP1 version, you must enable the Task Service upgrade rollout policy

To enable the policy

  1. Open the Symantec Management Console on the 7.5 SP1 Release Preview Notification Server.

  2. Execute any of the following tasks:

    • To access the 64-bit task server agent upgrade policy, on the Settings menu of the Symantec Management Console, click All Settings. You then navigate to Notification Server > Site Server Settings > Task Service > Advanced > Task Service Upgrade (x64).

    • To access the 32-bit task server agent upgrade policy, on the Settings menu of the Symantec Management Console, click All Settings. You then navigate to Notification Server > Site Server Settings > Task Service > Advanced > Task Service Upgrade (x86).

  3. Specify your preferences, the target computer, and then click On on the top-right corner of the right pane.

Step 2: Enable the Package Service Upgrade policy

You can then enable the Package Service upgrade rollout policy. After a package server establishes communication with Notification Server, it downloads any new 7.5 SP1 system-based packages that Notification Server 7.5 SP1 hosts. These packages include all solution plug-ins. Any package that has not changed is not re-downloaded.

To enable the policy

  1. Open the Symantec Management Console on Notification Server 7.5 SP1.

  2. On the Settings menu, click All Settings. You then navigate to Settings > Notification Server > Site Server Settings > Package Service > Advanced > Windows > Windows Package Server Agent Upgrade.

  3. Specify your preferences, the target computer, and then click On on the top-right corner of the right pane.

The site servers are not upgraded until you enable the Symantec Management Agent upgrade policy, Task Service upgrade policy, and Package Service upgrade policy. If you do not want to upgrade the site servers but still want them to communicate with the upgraded Notification Server, enable the Legacy Account Communication. On the Symantec Management Console, click Settings > All Settings > Notification Server/Notification Server Settings - Processing Tab). On the Settings menu of the Symantec Management Console, click All Settings. You then navigate to Notification Server > Notification Server Settings > Processing > Legacy Agent Communication. Click On on the top-right corner of the right pane to enable the legacy agent communication.

Symantec recommends you to keep the Legacy Agent Communication mode enabled until all site servers are upgraded.