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Upgrading Symantec Management Agent

ITMS Installation and Upgrade

After upgrade to Notification Server 7.5 SP1, you can upgrade the Symantec Management Agent (SMA) on the client computers to SMA 7.5 SP1. Additionally, you must also upgrade the solution plug-ins to the same version of the SMA. An older version of SMA can communicate with a latest version of SMP using the Legacy Agent Communication (LAC) mode, but Symantec recommends that you upgrade the SMA and the solution plug-ins to the latest version. Ensure that the SMA and solution plug-ins are always of the same release version.

You must verify the setting of Legacy Agent Communication before starting the upgrade process.

After you upgrade to Notification Server 7.5 SP1, the Legacy Agent Communication (LAC) mode controls if the computers that use older versions of Symantec Management Agent can communicate with the upgraded Notification Server. If LAC mode is turned on, the legacy Symantec Management Agents can communicate with Notification Server 7.5 SP1 and then proceed with the upgrade.

To upgrade from 7.1 SP2 MP1.1 to 7.5 SP1, ensure that the Legacy Agent Communication mode is enabled.

To upgrade from 7.5 HF6 to 7.5 SP1, record the existing Legacy Agent Communication mode setting so that you can implement similar setting after the upgrade.

To see the current Legacy Agent Communication mode setting, on the Symantec Management Console, click Settings > All Settings > Notification Server > Notification Server Settings > Processing > Legacy Agent Communication.

To upgrade to Symantec Management Agent 7.5 SP1

  1. Open the Symantec Management Console on Notification Server 7.5 SP1.

  2. Execute any of the following tasks:

    • To access the 64-bit Symantec Management Agent upgrade policy, click Settings > All Settings. You then navigate to Agent/Plug-ins > Symantec Management Agent > Windows > Site Server > Symantec Management Agent for Windows x64 (Site Server Only) - Upgrade.

    • To access the 32-bit Symantec Management Agent upgrade policy, click Settings > All Settings. You then navigate to Agent/Plug-ins > Symantec Management Agent > Windows > Site Server > Symantec Management Agent for Windows x86 (Site Server Only).

  3. Specify your preferences, the target computer, and then click On on the top-right corner of the right pane.

After the Symantec Management Agent on a site server is upgraded, the agent sends out registration request to Notification Server to establish the communication. You can view and manage the registration status in the Agent Registration Status report.

For more information, See About agent registration after an upgrade