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Performing upgrade to Notification Server 7.5 SP1

ITMS Installation and Upgrade

This topic includes the procedural information about upgrading to Notification Server 7.5 SP1.

You must first upgrade Notification Server to the latest version, and then proceed to upgrade other components in your ITMS environment.

To upgrade to Notification Server 7.5 SP1

  1. Log on as an administrator on the computer that has the Notification Server 7.1 or Notification Server 7.5 installed on it.

  2. Click Start > All Programs > Symantec > Symantec Installation Manager, right-click the Symantec Installation Manager icon, and then click Run as administrator.

  3. On the Installed Products page, ensure that you have the latest updated product listing file, and that upgrades to the currently-installed solutions are available.

    An updated product listing contains the latest IT Management Suite solutions that are available for upgrade. During the latest product version release, the latest product version is updated in the product listing file that is located at http://www.solutionsam.com/solutions/pl/symantec_v2.pl.xml.zip. On detecting an updated product listing file, the Symantec Installation Manager prompts you to update the file. On confirming, the Symantec Installation Manager downloads the updated product listing file, and checks whether there are any upgrades available to the currently-installed solutions. If upgrades to currently-installed solutions are available, they are displayed in green text next to Upgrade installed products. For example, the text might read: 2 product upgrades available.

    You can also manually update the product listing file to check whether there are any upgrades available for the currently-installed solutions.

    See Updating the product listing file

  4. To upgrade the installed solutions to the latest version of the IT Management Suite, click Upgrade installed products.

  5. On the Upgrade Installed Products page, in the Upgrade to product version list, click the latest version of the Symantec Management Platform that you want to upgrade to, and then click Next.

    The latest version is the default version. However, you can select an earlier version if, for example, your change control process dictates it.

    The Symantec Management Platform version determines which compatible products can be upgraded.

    • The Products to be upgraded list displays the solution or the platform version for which compatible upgrades are available.

      The list is populated based on the version of the platform that you select.

    • The Products to be uninstalled list displays the products that are uninstalled because they are no longer compatible with the selected product version.

      If there are no incompatible products, this list is not displayed.

      During off-box upgrade, the End-of-life (EOL) products or incompatible products are not uninstalled or unconfigured.

    A few of the check boxes in the Products to be uninstalled list may be grayed out and cannot be deselected. The remaining check boxes can be deselected. The grayed-out check boxes denote the solutions for which either no compatible upgrade is available, or a product has been deprecated or been merged with another solution. For example, the Symantec Administrator SDK has been merged with Symantec Management Platform. A box that can be deselected might be found next to a third-party solution. You can choose to deselect the check box to prevent the solution from being uninstalled, but the solution may not work with the product version that you upgrade to.

  6. On being prompted to confirm to remove the incompatible solutions and proceed with the upgrade to ITMS 7.5 SP1, click Yes.

  7. On the End User License Agreement page, select the I accept the terms in the license agreements check box, and then click Next.

  8. On the Contact Information page, verify or modify your contact information, and then click Next.

  9. On the Install Readiness Check page, resolve the requirements that are marked with a red icon, and then click Next.

    You cannot proceed with the upgrade unless you resolve these requirements first. Then click Check install readiness again to ensure that they are fixed.

    See 9

  10. On the Review Installation Details page, review the installation summary, and then click Begin install.

  11. (Optional) After the installation is completed, on the Back up Notification Server Cryptographic Keys page, browse and select the location where you want the key backups to be stored, specify the password to encrypt the individual cryptographic keys, and then click Next.

    The option to back up Notification Server cryptographic keys is displayed only after the installation is completed. You can take a backup of Notification Server cryptographic keys after the installation is completed. To take a backup after the installation is completed, click Close on the Back up Notification Server Cryptographic Keys page.

    See Backing up Notification Server cryptographic keys

  12. (Optional) On the Product Licensing page, click Install Licenses, select the product license file, and then click Next.

    You can install the product licenses after the installation is completed. To specify the product licenses after the installation is completed, click Close on the Product Licensing page.

    See Applying licenses to a product

  13. On the Installation Complete page, select either one or all of the following options, and then click Finish.

    • Select the Run Notification Server Migration Wizard check box to run the migration wizard. A dialog box appears that displays the instructions for migrating Notification Server 6.x or Symantec Management Platform 7.0 data.

      If you have installed the migration wizard, the Run Notification Server Migration Wizard check box is selected by default on the Installation Complete page.

      To proceed with 6.x migration, see the chapter Migrating from Notification Server 6.x in the Altiris IT Management Suite from Symantec Migration Guide version 6.x to 7.5.

      To proceed with 7.0 migration, see the chapter Migrating from Symantec Management Platform 7.0 in the Altiris IT Management Suite from Symantec Migration Guide version 7.0 to 7.5.

    • Select the Launch Symantec Management Console check box to launch the Symantec Management Console on the Notification Server computer.

      The Internet Information Services (IIS) Manager redirects the console request to the appropriate link with https://<IP address>/altiris/. You can manually launch the Web console either from the Start menu of the computer. Alternatively, you can manually launch the Web console if you know the IP address of the Notification Server computer. For example: https://<IP address>/altiris/console.