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Restoring Cloud-enabled Management communication after an off-box upgrade

ITMS Installation and Upgrade

After you perform an off-box upgrade of the IT Management Suite 7.5 to 7.5 SP1, you may need to restore the communication with cloud-enabled client computers.

In most cases, when you upgrade the IT Management Suite onto a new server, the server has a different IP address and FQDN than the previous one. This means that the new server has a new set of SSL certificates that are used for CEM communication, and you need to set up CEM on the new Notification Server.

The following procedure is one of the possible ways to redirect cloud-enabled clients after an off-box upgrade. For a different approach, see the following article: HOWTO98812

To restore Cloud-enabled Management communication after an off-box upgrade

  1. After you install the IT Management Suite 7.5 SP1 on the new server, configure CEM environment the same way, as for a new installation.

    For more information on how to configure Cloud-enabled Management, see the IT Management Suite Administration Guide, or the Cloud-enabled Management Whitepaper.

  2. On the new Notification Server, generate an offline installation package for CEM, and then place the package in a location accessible from old Notification Server.

  3. On the old Notification Server, import the package into Software Catalog, and then set up the following command line options for the package:

    "packagename.exe" /pass:yourpassword /s

    This command line enables automated upgrade and switching to a new Notification Server.

  4. From the old Notification Server, deploy the offline installation package to cloud-enabled clients with a Managed Software Delivery or a Software Delivery task.

  5. When the clients are upgraded, on the new Notification Server, make sure that the newly upgraded clients are members of all needed filters and organizational groups.