Searching...
Filters
SmallMediumLarge
Home Print Show Topic URL Previous Next
IT Management Suite
Client Management Suite
Server Management Suite
Deployment Solution
Asset Management Suite
ServiceDesk

Tracking usage of the managed software products in the Symantec Management Console Software view

Inventory Solution

Software tracking is only available on Windows computers.

If you need to track application usage at the software product, component, and version level, the best practice is to use the software-based usage tracking option that Inventory Solution provides

The software-based usage tracking option lets you associate the key program file information that application metering records to a metered software component. The software component is associated to a managed software product. The option helps you track software usage at the product level instead of the file level. For example, you can track Microsoft Office 2008 as a separate software product. You can see it in usage tracking reports as Microsoft Office 2008, not as winword.exe.

The software-based usage tracking option also helps you to prepare for managing software licenses and for software audit. It lets you see which software is installed and used in your environment, and how many software licenses you use. For example, before the Adobe software audit, you can view all the versions of Adobe products that are installed in the company environment.

Table: Process for tracking usage of the managed software products

Step

Action

Description

Step 1

Prepare computers for tracking usage of the managed software products.

Target computers must be discovered, managed with the Symantec Management Agent, and have the Inventory Plug-in and the Application Metering Plug-in installed.

See Preparing managed computers for inventory and metering

Step 2

(Optional) Configure settings for gathered application metering data.

You can configure the purging settings for gathered application metering data.

See Configuring the purging settings for application metering data

Step 3

(Optional) Ensure that the proper replication rules are enabled.

If you track usage of the managed software products in hierarchy with the default settings, the following replication rules are enabled by default:

  • File Resources for key executable files

  • Metered Files Properties Data class data

  • Metering Summary Data class data

  • Software Component Resources for installed software components

  • Software Components

  • Software Key Executable

  • Software Products

  • Software Products and metering/track usage configuration for the products

Warning: If you use hierarchy with customized settings, ensure that these rules are enabled. You enable the replication rules in the Symantec Management Console, at Settings > Notification Server > Hierarchy > Hierarchy Management > Replication > Resources.

Step 4

Meet the prerequisites for tracking usage of the managed software products in the Symantec Management Console Software view.

You can enable the software-based usage tracking option for the managed software products and view gathered usage tracking data in the Symantec Management Console Software view.

You see the Software view in Symantec Management Console if you install Symantec Management Platform 7.5 SP1 and any of the following full suites:

  • IT Management Suite

  • Server Management Suite

  • Client Management Suite

The Software view does not appear if you install Inventory Solution individually without installing the full suite first, or if you disable Deployment Solution in the suite.

Step 5

Gather software inventory.

You can track usage of a software product only if the software product is installed and discovered in your environment.

Software inventory discovers and gathers the data about the software that is installed in your environment.

You can use the following methods for gathering software inventory:

  • Basic software application file inventory

  • Inventory of Windows Add or Remove Programs list

See Methods for gathering software inventory

Step 6

Manage the software product that you want to track.

You can track usage of a software product only if the software product is managed in the Software Catalog.

After software inventory data is gathered and entered into the Configuration Management Database (CMDB), you have the following options for making your software a managed software product:

Step 7

Ensure that the managed software product that you want to track has the software components that are associated to it.

The managed software product must have at least one software component that is associated to it.

You have the following options for associating software components to the managed software product:

  • If the software product that you want to track is in the list of predefined software products, the task NS.Nightly schedule to associate Software component to software product automatically associates the newly discovered software component with the relevant predefined software product.

    See Managing software using the predefined nightly task NS.Nightly schedule to associate Software component to software product

    To view the software components of the predefined software products in the Symantec Management Console, you click Manage > Software > Installed Products, double-click the relevant software product, and then, in the Software Product dialog box, click the Identify inventory or Meter / track usage tab.

  • If the software component that you want to track does not belong to the predefined software product, you can manually associate the software component to a software product when you create a managed software product for this software component.

    See Manually creating the managed software products

Step 8

Ensure that at least one software component in the software product that you want to track has the association with a key program file.

At least one software component in the software product must have the association with one or more key program files that are used to launch the software component of the software product

You have the following options for associating key program files to a software component in the software product:

  • Inventory Solution automatically associates the key program files that are installed with an MSI-based installer with the software components of the software products. This method is the primary method to use for the majority of software products.

    When Inventory Solution runs the Software Inventory scan on managed computers it implements intelligent identification of software components and key program files. The identification process helps you automate configuration of the software-based usage tracking functionality.

    See How the intelligent software identification works

    Inventory Solution also automatically associates the new key program files that are installed with an MSI-based installer to the software components of the already metered software products

  • For the following program files, you create associations manually when you enable the software-based usage tracking option in the Software Product dialog box:

    • The program files that are installed with non-MSI-based installers.

    • The program files that are not determined as key program files and have no component-to-file association.

    • The program files that do not match any key program files that are already associated with the software component of a metered software product.

      The Metered software without a file association report helps you define to which software components you need to manually associate new key program files. The report lists the managed and metered software products that have the software components with no associations to any program files. You can view the Metered software without a file association report in the application metering reports.

      See Viewing inventory data in reports

    See Tracking usage of the managed software products

Step 9

Enable tracking usage of the managed software products for managed computers.

You need to enable the software-based usage tracking option for the managed software that you want to track at the product level.

See Tracking usage of the managed software products that are installed with an MSI-based installer

See Tracking usage of the managed software products

Step 10

View usage tracking results.

In the Symantec Management Console Software view, you can track the following usage events for the managed software products:

  • License deployment

  • The usage of the software product at the product or component and version level

  • Last usage time

  • Installation date

See Viewing inventory data in Computers and Software views

You can also view application summary data for the managed software product in the following application metering reports:

  • Executable Usage

  • Underutilized Software

See Viewing inventory data in reports

See Application summary data