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Tracking usage of the managed software products that are installed with an MSI-based installer

Inventory Solution

Software tracking is only available on Windows computers.

Inventory Solution provides the software-based usage tracking option to help you track application usage and prepare for managing software licenses.

You enable the software-based usage tracking option for the managed software products and view gathered usage tracking data in the Symantec Management Console Software views.

You can track usage of a managed software product only if the software product has at least one software component that is associated to it. Also, at least one software component in the software product must have the association with one or more key program files. Inventory Solution implements intelligent identification of software components and key program files. As a result of the identification process, the key program files that are installed with an MSI-based installer get automatically associated with the relevant software components

See How the intelligent software identification works

This method is the primary method to use for the majority of software products.

This method lets you view the following data:

  • The usage of the software product

  • The application usage for specific versions or components of the software product

This task is a step in the process for tracking usage of the managed software products.

See Tracking usage of the managed software products in the Symantec Management Console Software view

Before you perform this step, ensure that the managed software product that you want to track has the software components that are associated to it.

See Managing software using the predefined nightly task NS.Nightly schedule to associate Software component to software product

See Manually creating the managed software products

To track usage of the managed software products that are installed with an MSI-based installer

  1. In the Symantec Management Console, on the Manage menu, click Software.

  2. In the Software pane, under Installed Software, click Installed Products.

  3. In the Installed Products pane, double-click the software product that you want to track.

  4. In the Software Product dialog box, click the Meter / track usage tab.

  5. On the Meter / track usage tab, ensure that at least one software component in the software product has the association with a key program file. The associated program file must be listed under Programs.

  6. In the Count software as used if run in the last ... days box, type the number of days.

  7. Check Turn on metering / usage tracking for this software product.

  8. Click OK.

The next step is to wait for the client computers to report the specified software usage, and then view the data that is stored in the Configuration Management Database (CMDB).

See Viewing inventory data in reports

See Viewing inventory data in Computers and Software views

See Application summary data