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Migrating from Notification Server 6.x

ITMS 6.x Migration

You must install the Symantec Management Platform 7.5 products on a computer that is running the Windows Server 2008 R2 operating system. Because this operating system is different from what was required for 6.x, Symantec recommends that you migrate to a new computer.

For more information, see topics on system requirements in the IT Management Suite Planning for Implementation Guide.

If you have Notification Server 6.x installed on a 64-bit server, you can install the Symantec Management Platform 7.5 products on that computer. However, before you install the Windows 2008 R2 operating system, you must complete specific migration steps. Because some of these migration steps might not complete successfully, Symantec discourages the reuse of the current server.

When you migrate from Notification Server 6.x to Symantec Management Platform 7.5, you have to create a new database. However, you can use the migration wizard to migrate much of the data that is in your 6.x Notification Server Database. Most of the data that the migration wizard migrates is actionable although some of it is read-only. You can also migrate the data that is not in the database.

See Important things to know when migrating from Notification Server 6.x

Symantec Management Platform 7.5 does not support a mixed mode of Notification Servers. A 6.x Notification Server cannot communicate with a 7.5 Notification Server.

Table: Process for migrating from Notification Server 6.x

Step

Action

Description

Step 1

Back up the 6.x Notification Server Database and the 6.x Notification Server.

You must back up the 6.x Notification Server Database before you begin the migration process. You should also back up the 6.x Notification Server. If you encounter problems during the migration process you can then revert to these backups. Back up the database to a neutral storage location.

Warning: Before proceeding verify that the 6.x Notification Server Database and the 6.x Notification Server have been successfully backed up.

See Backing up the Notification Server Database

Step 2

Prepare for the migration.

On the 6.x Notification Server, complete the precautionary steps before you start the migration process.

See Preparing for the migration

Step 3

Prepare the 7.5 server for the installation.

The 7.5 server must be running the Microsoft Windows 2008 R2 operating system. Symantec recommends that you give the 7.5 server a different name and IP address from the name and IP address of the 6.x server.

Because the Windows server user accounts are not migrated during the migration, you must recreate them on the 7.5 server the migration process.

You should also install the following items:

  • SSL and certificates if you use them.

  • Third-party plug-ins that the products you install require. These plug-ins include Microsoft Silverlight 4.0, Adobe Flash Player 10, and Sun Java Runtime 6.

Step 4

Install Symantec Installation Manager on the 7.5 server.

You use Symantec Installation Manager to install the Symantec Management Platform 7.5 products.

For more information, see topics on installing Symantec Installation Manager in the IT Management Suite Planning for Implementation Guide.

Step 5

Install the Symantec Management Platform 7.5 products.

You install the Symantec Management Platform 7.5 products with Symantec Installation Manager. Install the same or the equivalent products that you had installed on the 6.x server.

When you install the Symantec Management Platform products, you should also install the migration wizard components. During the installation process an Optional Installations page appears where you have the option to install the migration wizard components. You can also install the migration wizard components at any time with Symantec Installation Manager.

At the end of the installation process, Symantec Installation Manager prompts you to apply licenses to the solutions you installed. You can also run Symantec Installation Manager at a later time to apply the licenses.

For more information, see topics on installing the Symantec Management Platform products in the IT Management Suite Planning for Implementation Guide.

Step 6

Migrate Notification Server 6.x data to the 7.5 server.

You use the migration wizard to migrate 6.x data.

See About data migration

See About data migration when migrating from Notification Server 6.x

To migrate the Notification Server 6.x data, follow the steps that are given in a separate process topic:

See Migrating data to Symantec Management Platform 7.5 with the migration wizard

The migration wizard verifies the success of the data it imports. However, you should browse to the migrated data such as policies, reports, and packages and verify their state.

Step 7

Move solution-specific items from the 6.x server to the 7.5 server and configure the solutions.

Some solution-specific items are not migrated with the Notification Server Database or with the migration wizard. You must manually move these items from the 6.x server to the 7.5 server.

See About the 6.x data that you must manually migrate to Symantec Management Platform 7.5

You must also configure each of the 7.5 solutions.

For more information, see topics on configuration in the documentation for each solution.

Step 8

Ensure that that the Legacy Agent Communication (LAC) mode is enabled on Notification Server.

The LAC mode lets you control whether the computers that use older versions of Symantec Management Agent can communicate with the upgraded Notification Server. If the LAC mode is turned on, the legacy agents can communicate with Notification Server and upgrade.

See About Legacy Agent Communication

Step 9

(Optional) Define the agent registration policies.

After the upgrade of Symantec Management Agent, the agent sends out registration request to Notification Server to establish the communication. A predefined agent registration policy that is enabled by default allows all computers to register at Notification Server. To restrict access to Notification Server, you can configure custom agent registration policies.

Agent registration policies are applied only to those agents that are upgraded to the 7.5 version.

See Creating an agent registration policy

Step 10

Configure and upgrade site servers.

Before you configure your site servers, you should determine how many site servers you need. You must then create the sites and configure the site servers.

For recommendations on the number of site servers that you need, see the IT Management Suite Planning for Implementation Guide.

Note that a task server computer must have .NET Framework 3.5 feature enabled.

See About redirecting sites and agents to Notification Server 7.5

See Redirecting managed computers to Symantec Management Platform 7.5

If you have 6.x package servers, you must redirect them to the 7.5 Notification Server and upgrade their Altiris Agents with the Symantec Management Agent. The upgrade of the agents also upgrades the site servers.

See About upgrading package servers

Step 11

Download packages to upgraded package servers.

If you upgrade the agent on a package server from a 32-bit to a 64-bit, all packages must be downloaded again.

See About the data that the migration wizard migrates from Symantec Management Platform 7.0

See Promoting migrated Software Packages into the Software Library

Step 12

Migrate managed computers.

From your 6.x Notification Server, you need to redirect your managed computers so that they report to your new 7.5 Notification Server. You then need to upgrade the Altiris Agent and agent plug-ins on these computers

To migrate managed computers, follow the steps that are given in a separate process topic:

See Migrating managed computers

Step 13

View and manage the agent registration status to verify successful registration.

The Agent Registration Status report lets you view and manage all registration requests and completed registrations from Symantec Management Agents. In this report, you can check if the site servers have successfully established communication with Notification Server.

See Viewing and managing the agent registration status